Terms & Conditions

Effective Date: 15 Apr 2025

Welcome to EY LOGISTICS SDN BHD! These Terms and Conditions ("Terms") govern your access to and use of our logistics services and platform. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Definitions

  • "Company" refers to EY LOGISTICS SDN BHD, a company incorporated in Malaysia, with its registered office at Taman Industri, 3355, Jalan Rozhan, Taman Alma Jaya, 14000 Bukit Mertajam, Penang.

  • "Platform" refers to our mobile applications, website, and other related applications through which services are provided.

  • "User" refers to any individual or entity that accesses or uses our Platform to request logistics services.

  • "Driver Partner" refers to independent third-party contractors who provide delivery services through our Platform.

2. Services

Our Platform connects Users with Driver Partners for the purpose of facilitating logistics and delivery services. We act solely as an intermediary to enable the connection between Users and Driver Partners. We do not provide transportation or delivery services ourselves.

3. User Obligations

By using our Platform, you agree to:

  • Provide accurate and complete information when creating an account and requesting services.

  • Comply with all applicable laws and regulations.

  • Not use the Platform for any illegal, fraudulent, or unauthorized purposes.

  • Ensure that the goods to be transported are properly packaged and do not include prohibited items.

4. Prohibited Items

Users are prohibited from requesting the transportation of the following items:

  • Illegal substances or contraband.

  • Hazardous materials or dangerous goods.

  • Perishable items without proper packaging.

  • Cash, precious metals, or valuable documents unless declared and insured.

5. Payment Terms

  • Users agree to pay all fees associated with the services as displayed on the Platform at the time of booking.

  • Payments are to be made through the methods provided on the Platform.

  • All payments are non-refundable unless otherwise stated.

6. Limitation of Liability

  • The Company is not responsible for any loss or damage to goods during transit unless caused by our gross negligence.

  • Our liability is limited to the amount paid for the specific delivery in question.

  • We do not guarantee the availability, reliability, or quality of services provided by Driver Partners.

7. Termination

We reserve the right to suspend or terminate your access to the Platform at our discretion, without notice, if you violate these Terms or engage in conduct that we deem inappropriate.

8. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes are made constitutes acceptance of the new Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Malaysia.

10. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

  • Email: info.ey@eylogistics.com.my

  • Phone: 04-552 5688

  • Address: Taman Industri, 3355, Jalan Rozhan, Taman Alma Jaya, 14000 Bukit Mertajam, Penang

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