Privacy Policy

Last Updated: January 2026

EY Logistics Sdn. Bhd. ("EY Logistics", "we", "us", or "our") is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, and mobile applications.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

Customer Information:

• Full name
• Contact number
• Email address
• Residential or business address
• Identification number (IC/Passport) for verification purposes

Sender & Recipient Information:

• Sender name, address, and contact details
• Recipient name, address, and contact details

Payment Information:

• Bank account details (for refunds and settlements)
• Transaction history
• Payment method preferences

Driver Information:

• Full name and contact details
• Identification documents (IC, driving license)
• Vehicle information
• Bank account details (for payment)
• GPS location data (during active deliveries)

1.2 Non-Personal Information

We may automatically collect:

• Device information (device type, operating system, browser type)
• IP address
• Website usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery – To process orders, arrange pickups, and deliver parcels to recipients.
• Communication – To send order confirmations, delivery updates, and customer support responses.
• Payment Processing – To process payments, refunds, and financial settlements.
• Account Management – To create and manage your customer or driver account.
• Service Improvement – To analyze usage patterns and improve our services.
• Marketing – To send promotional offers and updates (with your consent).
• Legal Compliance – To comply with legal obligations and regulatory requirements.
• Fraud Prevention – To detect, prevent, and address fraudulent activities.
• Dispute Resolution – To investigate and resolve complaints, claims, and disputes.

3. Information Sharing & Disclosure

We may share your information with:

3.1 Service Providers

• Delivery drivers and logistics partners
• Payment gateway providers
• Cloud hosting and IT service providers
• SMS and email service providers
• Customer support platforms

3.2 Business Partners

• Third-party courier partners (for last-mile delivery or cross-border shipments)
• E-commerce platforms (for integrated services)
• Customs authorities (for international shipments)

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to:

• Protect our legal rights and property
• Investigate potential violations of our terms
• Protect the safety of our users or the public

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted storage for sensitive data
• Access controls limiting data access to authorized personnel
• Regular security assessments and audits
• Secure data backup and recovery procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for audit purposes

Generally, we retain:

• Active customer data: Duration of account plus 7 years
• Transaction records: 7 years from transaction date
• Inactive accounts: Deleted after 3 years of inactivity (with prior notice)

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access – Request access to your personal data held by us.
• Correction – Request correction of inaccurate or incomplete data.
• Withdrawal – Withdraw consent for data processing (where consent was given).
• Deletion – Request deletion of your data (subject to legal retention requirements).
• Portability – Request a copy of your data in a portable format.

To exercise your rights, please contact us at: privacy@eylogistics.com.my

We will respond to your request within 21 days.

7. Cookies Policy

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Improve user experience
• Provide personalized content

Types of Cookies Used:

• Essential Cookies – Required for website functionality (e.g., login, shopping cart)
• Analytics Cookies – Track website usage and performance (e.g., Google Analytics)
• Functional Cookies – Remember user preferences and settings
• Marketing Cookies – Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we will notify you via email or a prominent notice on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: